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Chapter 9


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Vera Dodds

Commerce 3S03 Chapter 9 Group and Organizational SkillsMyths of Conflict and NegotiationConflict is always dysfunctionalConflict is generally a personality problemNegotiation creates a winner and loserGood conflict mediators are born not madeTypes of Conflict and their EffectsTwo kinds of conflict occur in organizationsTask Conflict Conflict over ideas tasks and issues and is divorced from evaluation of peoples characterGood Conflict It can be beneficial to more effective decisionmaking and problem solving and can lead to greater accuracy insight and innovationRelationship conflict Personalized and therefore highly threatening and damaging for personal relationships team functioning and problem solving Stimulating this type of conflict is a recipe for disaster Managing ConflictFirst determine the source Diagnosing Conflict SourcesThe first diagnosis is whether they are focused on relationships or on tasksRelationshipcenter disputes can be nasty they stem from what has transpired between 2 or more people and often become worseRelationship conflict is usually outside the scope of the manager and the best option is to separate the conflicting parties if no reasonable working solution can be found Taskcentered disputes are debates over competing ideas proposals interests or resources Can be conducted in a healthy mannerInformational FactorsWhen people have developed their point of view on the basis of a different set of facts Differences of opinions and understandings are the main source Perpetual Factors Exert their influence when people have different images or interpretations of the same thing Each person selects data that support his or her point of view and tend to devalue information that does not support it You all have the same objective information but you interpret it differently This difference in perception is a common source of frustration and of conflictRole Conflict Have the potential to contribute to conflict when people believe their roles within an organization are somehow in conflict or that the turf associated with their position is being challenged This conflict exists when incompatible roles are imposed on an interpersonal relationshipEnvironmental Factors Scarcity of any kind tends to lower the levels of trust people have in one another which increases the potential for conflict Uncertainty When people feel uneasy about their status within an organization they tend to become anxious and more prone to conflictThis kind of frustration conflict often occurs when employees experience rapid repeated change in their environment The degree to which competition is present Competition can interfere with overall group successMixedmotive situation Employees are placed in a position where they are rewarded if they compete aggressively but told they should work toward the departments overall outcome as a whileZerosum game Whereby the success of one employee means the failure of another
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