MGMT 2130 Chapter Notes - Chapter 12: Glass Ceiling, Social Integration, Extraversion And Introversion
16 Aug 2016
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Chapter 12 - managing individuals and a diverse. A variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there. An ongoing planning process used by an employer to eliminate barriers in an organization"s employment procedures and to ensure appropriate representation of specific members of the workforce. Refers to the purposeful steps taken by an organization to create employment opportunities for women and minorities. Diversity experts have identified three strategic benefits of managing workplace diversity effectively: greater creativity and improved problem solving, better insight into the needs of a diverse customer/client base, enhanced ability to attract the best talent. Differences such as age, gender, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure. Differences such as personality and attitudes that are communicated through verbal and nonverbal behaviors and are learned only through extended interaction with others.
