GMS 200 Chapter Notes - Chapter 1: Total Quality Management, Shamrock, Peter Drucker

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Published on 22 Apr 2013
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Introduction to Global Management 200: Introducing Management
An overview of the new workplace
- World of work going under changes that give us opportunities along with uncertainty
- Changes effect trends regarding intellectual capital, globalization (iphone5 release), technology
(toys r’ us tot ipad), workforce diversity, ethics (last 10 years scandals increase) and careers
(baby boomer times vs. Today)
- Dynamics of ever-present change extend into workplace and raise a host of new career challenges
- Smart workers commit to continuous learning and personal development
- Companies with a future commit to employees (people) and offer inspirational leadership,
reward, respect people and provide a supportive work environment
Six areas where the world of business has undergone change
- Internet has leveled the playing field for small companies
- New business models, communication tech and distribution methods enable businesses to take
products/services wherever they want
- Philanthropic
- New generation of workers changing management styles and corporate culture as they force baby
boomer bosses to consider worth ethic
- China grows to become biggest economic power (SUNDAY 9: Canada signs treaty with china to
make it easier to trade) (2011: 9.3% increase in china’s GDP) (BRAZIL, RUSSIA, INDIA, CHINA)
- Everyone has access to the same information “just google it”
Challenges of working in the New Economy
- Knowledge is the key resource in society Peter Drucker
- Three main characteristics in the knowledge society
Borderlessness; knowledge travels more effortlessly than money
Upward Mobility; available to everyone through formal education
The potential for failure as well as success; anyone can acquire the means of
production, that is, the knowledge required for the job, but not everyone can win
Talent
- Individual and organizational success but be forged within workplaces that are constantly
reinventing themselves
- Empowerment, involvement, participation, self-management and team work are common as ppl
manage careers described as entrepreneurial
- To excel, organization must utilize human capital to the fullest potential
- High performers are successful because they are better than their competitors at getting results
from workers
- Intellectual Capital; collective brain power/shared knowledge of workforce (what they
know/learn, how they use knowledge)
- Knowledge Worker; mind is asset to employers, offers something to an organization
- Knowledge Driven; organizations intellectual capital
Diversity
- Diversity; provides challenge in terms of required employer support but also offers opportunities
(performance gains)
- Workforce Diversity; differences among workers (gender, race, age, etc.)
- Prejudice; display of negative, irrational attitudes toward members f a diverse population, it turns
into Discrimination when a minority is actively denied full benefits of organizational benefits
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Globalization
- Globalization; no boundaries, worldwide interdependence of resource flows, product markets
and business competition that characterizes new econ
- Performance-driven; internet transformed modern workplace
- Ethics; modern society expects that businesses conduct affairs to high moral standards
- Corporate Governance; active oversight of management decisions and company actions by board
of directors
- Careers; full time workers, contract workers (second leaf), part-time (third leaf) [Charles handy
shamrock), maintain a portfolio of skills that are always up-to-date and valuable to potential
employers
Ethics
- Set of moral standards of what is good/right in one’s behavior
- Respect for sustainable development, environment consumers and human rights
Careers
- Organizations consists of three types of workers, shamrock organization
Some Crucial Survival Skills for Success in the New Workplace
- Mastery; be good at something (contribute something of value)
- Contacts; you need to know people
- Love technology
- Marketing; be able to communicate your personal successes
- Passion for renewal; continuously learning
Definition and role of an Organization
- Organization; collection of ppl working together to achieve a common purpose
- From society’s viewpoint, purpose of any organization is to provide useful goods/services
- open systems interact with the environment in the continual process of transforming resource
inputs into product outputs in the form of finished goods/services
- Environmental feedback tells an organization how well it is meeting the needs of society
- Enviro supplies ppl money mat organization creates product --? **diagram
Organizations as Systems
- When organizations are viewed as open systems, value creation is very important.
- Transforms resource inputs from
- the environment into product outputs
- Environment supplies people/money/materials
- Organization transforms supplies
- Environment consumes finished goods
Changing Nature of Organizations
- Workplace changes that provide an important context for the study of management
- Renewed belief in human capital, demise of command-and-control, emphasis on teamwork,
preeminence of technology, embrace of networking, new workforce expectations, concern for
work-life balance, focus on speed
- Total Quality Management involves managing with an organization-wide commitment to
continuous improvement and meeting customer needs completely (RIM)
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Document Summary

World of work going under changes that give us opportunities along with uncertainty. Changes effect trends regarding intellectual capital, globalization (iphone5 release), technology (toys r" us tot ipad), workforce diversity, ethics (last 10 years scandals increase) and careers (baby boomer times vs. today) Dynamics of ever-present change extend into workplace and raise a host of new career challenges. Smart workers commit to continuous learning and personal development. Companies with a future commit to employees (people) and offer inspirational leadership, reward, respect people and provide a supportive work environment. Six areas where the world of business has undergone change. Internet has leveled the playing field for small companies. New business models, communication tech and distribution methods enable businesses to take products/services wherever they want. New generation of workers changing management styles and corporate culture as they force baby boomer bosses to consider worth ethic.

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