HTH 601 Chapter Notes - Chapter 14: Work Unit, Dramatization, Art Deco

• School: Ryerson University
• Department: Hospitality and Tourism Management
• Course: HTH 601
• Professor: Amrita Bhalla

Document Summary

Chapter 14 organizational culture: values & assumption shared w/on org. ; defines what is important & unimportant on company & direct everyone in right way" of doing things company"s dna- invisible to eye, powerful template that shapes employee behavior. Elements of organizational culture: org. al culture consist shared valued & assumptions shared values: values that ppl w/in org/ work unit have common & place near top of hierarchy of values. Conscious beliefs; evaluate what is good/ bad, right/ wrong shared assumption: deeper element that some believe is essence of corporate culture. Deciphering organizational culture through artifacts: artifacts: observable symbols & signs of org. "s culture; provide valuable evidence about company"s culture. Organizational language: how employees talk to each other, describe customers, express emotions, greet stakeholders, highlight values help by org. al subcultures; leaders use language for anchor/ change culture. Organizational culture & business ethics: org"s culture influence ethical conduct of employees.