HTH 601 Chapter Notes - Chapter 11: Work Unit, Problem Solving, Communication Problems

• School: Ryerson University
• Department: Hospitality and Tourism Management
• Course: HTH 601
• Professor: Amrita Bhalla

Document Summary

Chapter 11 conflict and negotiation in the workplace. The meaning and consequences of conflict: conflict: process which one party perceives that interest are being opposed/ negatively affected by another party. Is conflict good or bad: negative outcomes. Weakens team cohesion (conflict w/in team: positive outcomes. Better decision making (tests logic of arguments; questions assumptions) More responsiveness to changing environment stronger team cohesion (conflict w/ other team) The emerging view: task and relationship conflict: task (constructive) conflict. Ppl focus their discussion around issue while show respect for ppl w/ other points of view. Debates merit & limitations of diff position so ideas & recommendations can clarify, redesign & test for logical soundness. Produce beneficial outcome: better decision making: relationship conflict ( personality clashes") Ppl focus on personal characteristic (not issue) of other individual as source of conflict. Try to undermine each other"s worth/ competence which threaten self-esteem & oppose self- enhancement & self-verification process.