MHR 405 Chapter 1: Chapter 1 - MHR 405
12 Oct 2011
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Document Summary
Organizational behaviour: a field of study that seeks to understand, explain, pr edict, and change human behaviour. Behavioural science: research that improves one"s ability to understand, predict. Human capital: the knowledge that employees possess and generate, including thei r skills, experience, and creativity. Hawthorne studies: studies conducted at the hawthorne plant of western electric in the 1920"s and 1930"s that demonstrated the impact of psychological process a nd peer pressure on individual behaviour and performance. Engineering: the applied science of energy and matter. Scientific management: fredrick taylor"s system for using research to determine the optimum degree of specialization and standardization for a job task. Anthropology: the science of the learned behaviour of human beings. Management: the study of overseeing activities and supervising people in organiz ations. Organizations: groups of people who work interdependently toward some common pur pose. Managers: people in organizations who perform jobs that involve the direct super vision of other people.
