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MHR 523 (321)
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Chapter 11

MHR 523 Chapter 11 Test Bank

71 Pages

Human Resources
Course Code
MHR 523
Ted Mock

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c11Student 1 Solid employee relations demand careful attention to among other factors all of the following except A organizational communicationsB employee counsellingC employee disciplineD technological factorsE management of work groups 2 Even when the basic human resource functions are performed properly solid employee relations still dependon careful attention paid by managers to all the following exceptA work group managementB developing employee counselling skillsC effective disciplinary proceduresD organizational communicationE compensation and benefits 3 A policy of encouraging employees to come to higher management with any concerns is often referred to as A a policy of concernB an opendoor policyC management by hierarchyD management by objectivesE the whineyemployee policy 4 An opendoor policy is designed to A allow employees to address their problems to higher levels of managementB encourage managers to get up from their desk and go through the door to talk to employeesC allow managers to better control their employees by being able to see what they are doing at any timeD diminish health concerns in closed office spaces by allowing air to circulateE encourage people to open doors before going through them 5 Surveys indicate that aboutof all employees believe that their job offers little recognition and low satisfaction A 10 percentB 18 percentC 25 percentD 45 percentE 92 percent 6 One study identified in the text indicated that there are a number of factors that are important in building employee commitment including A lack of job securityB lack of trust in senior managementC poor quality of organizations productsservicesD competitiveness of rewardsE employers unethical conduct 7 One study identified seven factors important to building employee commitment including all the below except A competitiveness of rewardsB integrity of employers business conductC quality of the organizations productsD job securityE ability to be promoted to senior management 8 Corporate culture individual perceptions and human resource practices make up the blend of factors important in the area of A employee disciplineB employee relationsC employer relationsD job analysisE technological change 9 Reasons why good employee relations practices are important can include the fact that they can do all the following except A improve productivityB reduce employment costsC ensure implementation of organizational strategiesD help employees grow and developE improve wages and salaries 10 Good employee relations practices can reduce employment costs by A increasing turnover and absenteeism among less effective employeesB having employees take voluntary salary and wage cutsC reducing the number and size of rewards neededD offering an organization a recruiting advantageE improving workforce demographics 11 Components of effective employee relations include all of the following except A disciplineB involvementC counsellingD communicationE recruiting and selection 12 Most approaches to organizational communication systems include A horizontal and vertical communication systemsB vertically integrated and horizontally integrated communications systemsC upward and downward communications systemsD circular and nonlinear communication systemsE semisoft communication systems 13 The purpose of downward communication systems in organizations is to A get information to the employeesB get information from the employeesC scan the external environmentD enforce job analysis dataE permit management to talk down to employees that they do not like 14 The purpose of organizational upward communication systems is to A get information to the employeesB reinforce the worktrend lineC obtain information from the employeesD communicate the organizations mission and cultureE talk up good ideas
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