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ITM 102 (293)
Chapter 3


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Ryerson University
Information Technology Management
ITM 102
Louis Pike

• Question 1 1 out of 1 points The use of Internet technologies allows companies to more easily sustain competitive advantage. Answer Selected Fals Answer: e • Question 2 1 out of 1 points Marie has developed a unique patented process to manufacture metal picture frames. This unique process allows Marie to use less raw materials and less labour than her competitors. Marie is utilizing which source of competitive advantage? Answer Selected Answer: low-cost leadership • Question 3 1 out of 1 points Over the last decade, information systems have fundamentally altered the economics of organizations and greatly increased the possibilities for organizing work. Answer Selected Tru Answer: e • Question 4 1 out of 1 points Rogers Cable was the sole supplier of iPhones in Canada for two years, but now Telus and Bell can market iPhones in Canada; this illustrates the competitive force of ________. Answer Selected Answer: new market entrants • Question 5 1 out of 1 points The ________ model is used to describe the interaction of external forces that affect an organization's strategy and ability to compete. Answer Selected Answer: competitive forces • Question 6 1 out of 1 points A global sales force can receive nearly instant price product information updates using the Web or instructions from management sent by e-mail. Answer Selected Tru Answer: e • Question 7 1 out of 1 points Standard operating procedures are precise rules, procedures, and practices that have been developed to cope with virtually all expected situations. Answer Selected Tru Answer: e • Question 8 1 out of 1 points Information systems and organizations influence one another. Answer Selected Tru Answer: e • Question 9 1 out of 1 points A virtual company Answer Selected Answer: uses the capabilities of other companies without being physically tied to those companies. • Question 10 1 out of 1 points In an efficient customer response system, digital answering systems are used to monitor and respond to customer inquiries. Answer Selected Fals Answer: e • Question 11
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