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Chapter 1

ITM 100 Chapter Notes - Chapter 1: Management Information System, Information System

Information Technology Management
Course Code
ITM 100
Deb Fels

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Management Information systems
Chapter 1: Information Systems in Global Business Today
1.1 What are an Information System and the role it plays?
Information System: A set of interrelated components that collect (or retrieve), process, store, and
distribute information to support decision making and control in an organization
Today’s service industries-finance, insurance, real estate, etc. Could not operate without information
Businesses invest a lot in information systems to get these Six Strategic businesses Objective:
(See Textbook Pg 10-12 for explanation of each)
1. Operational Excellence
2. New Products, Services & Business Models
3. Customer and Supplier Intimacy
4. Improved Decision Making
5. Competitive Advantage
6. Survivial
Three Major Changes in the technology area are:
1. The emerging mobile digital platform
2. The growth of online software as a service (Saas)
3. The growth in Cloud Computing in which more business software runs over the Internet
The Emerging Digital Firm:
A digital firm is one in which nearly all of the organizations significant business relationships with
customers, suppliers, and employees are digitally enabled and mediated. Core business processes are
accomplished through digital networks spanning the entire organization or linking multiple
Business Processes: Refer to the set of logically related task and behaviors that organizations develop
over time to produce specific business results and the unique manner in which these activities are
organized and coordinated.
Benefits to digital firm
Intellectual property, Core Competencies and finical and human assets are managed through
digital means
Key business information is available at any time and any place in the digital firm
Respond to their environment far more rapidly than traditional firms, giving them more
flexibility in turbulent times
More Flexible global organization and management
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