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Chapter 2

ITM 100 Chapter Notes - Chapter 2: Genetic Algorithm, Expert System, Performance Indicator

Information Technology Management
Course Code
ITM 100
Thomas Barbiero

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Chapter 2:
1. Analytical information: encompasses all summarized or aggregated
transactional data, and its primary purpose is to support the performing of
higher-level analysis tasks
2. Artificial intelligence (AI): stimulates human intelligence, such as the
ability to reason and learn
3. As-is process models: represent the current state of the operation that
has been mapped, without any specific improvements or changes to existing
4. Benchmarking: the process of continuously measuring system results,
comparing those results to optimal system performance (benchmark values),
and identifying steps and procedures to improve system performance
5. Benchmarks: baseline values the system seeks to attain
6. Business-facing processes: invisible to the external customer but essential
to the effective management of the business; include goal setting, day-to-
day planning, performance feedback, rewards, and resource allocation
7. Business intelligence: applications and technologies that are used to
gather, provide access to, and analyze information to support peoples
decision-making efforts
8. Business process improvement: attempts to understand and measure a
business process and make performance improvements on that process
9. Business process management (BPM): integrates all of an organizations
business processes to make individual processes more efficient
10. Business process model: a graphic description of a process showing the
sequence of process tasks, which is developed for a specific purpose and
from a selected viewpoint
11. Business process modeling (mapping): the activity of creating a detailed
flow chart, work flow diagram, use case diagram, or process map of a work
process showing its inputs, tasks, and activities, in a structured sequence
12. Business process re-engineering (BPR): the analysis and redesign of
workflow within and between enterprises
13. Consolidation: involves the aggregation of information and features
simple roll-ups to complex groupings of interrelated information
14. Customer-facing processes: the result in a product or service that is
received by an organizations external customer
15. Decision support system (DSS): models data and information to support
managers, analysts, and other business professionals during the decision-
making process for more analytical purposes
16. Digital dashboards: integrates information from multiple components
and tailors the information to individual preferences
17. Drill-down: enables users to view details, and details of details, of
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