ITM 102 Chapter 3: Chapter 3.docx

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Catherine Middleton

Document Summary

Stable, formal social structure that takes resources from environment and processes them to produce outputs. A formal legal entity with internal rules and procedures, as well as a social structure: behavioral definition: A collection of rights, privileges, obligations, and responsibilities that is delicately balanced over a period of time through conflict and conflict resolution. Features of organizations: routines and business processes, organizational politics, organizational culture, organizational environments, organizational structure. The kinds of information systems often reflects the type of organizational structure. It changes relative costs of capital and the costs of information. Information technology is a factor of production, like capital and labor. It affects the cost and quality of information and changes economics of information. Information technology helps firms contract in size because it can reduce transaction costs (the cost of participating in markets: outsourcing. It flattens organizations: decision making pushed to lower levels.