ITM 102 Chapter Notes - Chapter 2: Infosys, Business Process, Online Analytical Processing

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Ozgur Turetken

Document Summary

Types of decisions: operational: structured decisions: made frequently, repetitive, affect short term goals, managerial: semi structured decisions: in situations with few established processes that help evaluate potential solutions but not enough to lead to definite decision, strategic: unstructured: in situations with no pre existing procedures to guide decisions; infrequent, important, affect long term business strategy. 2. 1 explain the difference between transactional data and analytical information, and between oltp and olap. 2. 2 explain how organizations use tps, dss, and eis to make decisions and how each can be used to help make unstructured, semi-structured, and structured decisions. 2. 3 describe what ai is and the five types of systems used by organizations today. 2. 4 describe how ai differs from tps, dss, and eis. 2. 5 describe the importance of business process improvement, business process re-engineering, business process modeling, and business process management to an organization and how infosys can help.