ITM 102 Chapter Notes - Chapter 1: Customer Relationship Management, Wimax, Business Intelligence

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Franklyn Prescod

Document Summary

Understanding system provides great insight to anyone learning about business. It is easy to demonstrate information systems role in business by reviewing a copy of popular business magazine such as canadian business or profit. These magazine articles typically discuss such topic as databases, Customer relationship management, web services, supply chain management, security, ethics, and business intelligence and so on. They also focus on companies such as sap, oracle, microsoft and ibm. This text explores these topics in detail, along with reviewing the associated business opportunities and challenges. Business functions receiving the greatest benefits from information system percentag e. Above table highlights the business functions receiving the greatest benefits from information systems, along with the common business goal associated with information system projects, according to cio magazine. Achieving the result outlined, such as reducing costs, improving productivity and generating growth, is not easy.