MHR 405 Chapter Notes - Chapter 1: Outsourcing, Balanced Scorecard, Baby Boomers

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: Pat Sniderman

Document Summary

Balanced scorecard: a (cid:373)easure(cid:373)e(cid:374)t s(cid:455)ste(cid:373) that tra(cid:374)slates a(cid:374) orga(cid:374)izatio(cid:374)"s strategy into a comprehensive set of performance measures. Change agents: specialists who lead the organization and its employees through organizational change. Employee engagement: the emotional and intellectual involvement of employees in their work, such as intensity, focus, and involvement in his or her job and organization. Environmental scanning: identifying and analyzing external opportunities and threats that may (cid:271)e (cid:272)ru(cid:272)ial to the orga(cid:374)izatio(cid:374)"s su(cid:272)(cid:272)ess. Human capital: the knowledge, edu(cid:272)atio(cid:374), trai(cid:374)i(cid:374)g, skills a(cid:374)d e(cid:454)pertise of a(cid:374) orga(cid:374)izatio(cid:374)"s workforce. Human resources management (hrm): the management of people in organizations to drive su(cid:272)(cid:272)essful orga(cid:374)izatio(cid:374)al perfor(cid:373)a(cid:374)(cid:272)e a(cid:374)d a(cid:272)hie(cid:448)e(cid:373)e(cid:374)t of the orga(cid:374)izatio(cid:374)"s strategi(cid:272) goals. Human resources movement: a management philosophy focusing on concern for people and productivity. Metrics: statistics used to measure activities and results. Outsourcing: the practice of contracting with outside vendors to handle specified business functions on a permanent basis.