MHR 405 Chapter Notes - Chapter 11: Job Rotation, Ombudsman, Abscissa And Ordinate
4 Oct 2015
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Document Summary
Conflict the perception, in an interdependent relationship, of incompatible wishes, goals, attitudes, emotions, or behaviors. Interpersonal conflict a dynamic process that occurs between two interdependent parties as they experience negative emotional reactions to perceived disagreements and interference with the attainment of their goals. Behavioural component of emotion the verbal and non verbal messages we express when we communicate. Physiological component of emotion the bodily experience of emotion. Cognitive component of emotion the way our mind appraises or interprets emotion. Relationship (affective) conflict incompatibilities, typically including feelings or tension and friction. Task (cognitive) conflict- differences in viewpoints and opinions pertaining to group task. Process conflict controversy about aspects of how task accomplishment will proceed. Functional conflict conflict that is a productive force, one that can stimulate members of the organization to increase their knowledge and skills, as well as their contributions to organizational innovation and procuctivity. Dysfunctional conflict an unhealthy destructive disagreement between two or more people.
