MHR 405 Chapter 4: Chapter 4
8 Feb 2016
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Document Summary
Psychological, behavioural, and physiological episodes that create a state of readiness. All have core affect evaluate that something is good/bad. Feelings: calculation of good or bad based on beliefs about the attitude. Behavioural intentions: calculated motivation to act in response to the object attitude object. Problem: ignores important role of emotions in shaping attitudes. Based on innate and learned responses to environment. Feelings and beliefs are influenced by cumulative emotional episodes (not just evaluation of beliefs) A condition whereby we perceive an inconsistency between our beliefs, feelings, This inconsistency generates emotions (e. g. , feeling hypocritical) that motivate us. Easier to increase consistency by changing feelings and beliefs, rather than to increase consistency change behaviour. Effort, planning and control needed to express organizationally desired emotions. Higher in job requiring: during interpersonal transactions. Displaying or hiding emotions varies across cultures. Minimal emotional expression and monotonic voice in ethiopia, japan, Encourage emotional expression in kuwait, egypt, spain, russia.
