MHR 505 Chapter : OBXtra 2

• School: Ryerson University
• Department: Human Resources
• Course: MHR 505
• Professor: Frank Miller

Document Summary

emotional intelligence a form of social interaction that involves the ability to monitor one"s own and others" feelings and emotions and to use this information to guide one"s thinking and actions. ei enables us to grasp the needs and wants of others and respond accordingly. ei is measured using the mayer-salovey-caruso emotional intelligence test (msceit) refers to our ability to accurately perceive our emotions and to recognize a feeling as it happens. this ability to self-monitor that is important to understanding ourselves and gaining valuable insights into our emotions. emotional self-awareness depends, in part, on our ability to adequately appraise our own internal goal states and coping potential and includes appraisal competence: self-management and emotion regulation. recent research has taught us that we can actually begin the emotion regulation process prior to finding ourselves in an emotionally charged situation.