MHR 650 Chapter Notes - Chapter 1: Iceberg, Job Enrichment, Key Worker

• School: Ryerson University
• Department: Human Resources
• Course: MHR 650
• Professor: Brenda Glover

Document Summary

First step: perceiving threats, opportunities or challenges: understanding the many factors that generate the need for change. Include threats, opportunities, and challenges (within org or external) e. g. new competition: the starting point for change is a trigger that suggests some sort of action is necessary, desirable or inevitable. Third step: determining what needs to change: technology, the people, the structures, the culture or everything (a complete turnaround) Fourth step: overcoming resistance to change: resistance may in fact occur at any time in a change process and is often debilitating, may be an important indicator that something is not right and that a rethink is necessary. Fifth step: implementing change properly: decisions must be made about the operational methods that will be used to bring about the change. Organizational change can occur in two ways: change that occurs in a reactive or spontaneous manner, often for reasons that may be outside of anyone"s direct control.