Hospitality Management - Hotel and Restaurant HRM701 Chapter Notes - Chapter 6: Balanced Scorecard, Performance Management, Performance Measurement
1 Nov 2016
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To improve future performance improved organizational performance. Review, develop and utilize employee knowledge, skills, and abilities. Increase employee job satisfaction by involving them in teamwork and key decisions affecting their jobs. Alignment of individual (and team) goals with organizational goals. Assess(cid:373)e(cid:374)t of people"s stre(cid:374)gths for (cid:271)usi(cid:374)ess growth. Creating action plans to improve performance (if necessary) Purpose of performance reviews: compensation, administrative, measurement of performance, developmental. Management: clarify work/objectives to be accomplished, set goals and plan performance (you only measure what is important!, regular and frequent coaching, review performance, recognize and reward performance. First hand knowledge and supervision of the employee. Completed by the employee on a form, prior to performance review. Subordinate: employee gives management feedback about their performance. Individuals of equal rank/level review each other. Feedback designed to provide employees and accurate understanding of their performance from different parties; supervisors, managers, peers, customers, etc. Useful and applied in many successful organizations.
