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Textbook Notes for Hospitality Management - Hotel and Restaurant HRM701 at Seneca College

SENECAHospitality Management - Hotel and Restaurant HRM701melissaWinter

Hospitality Management - Hotel and Restaurant HRM701 Chapter Notes - Chapter 6: Balanced Scorecard, Performance Management, Performance Measurement

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To improve future performance improved organizational performance. Review, develop and utilize employee knowledge, skills, and abilities. Increase empl
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SENECAHospitality Management - Hotel and Restaurant HRM701melissaWinter

Hospitality Management - Hotel and Restaurant HRM701 Chapter Notes - Chapter 2: Organizational Culture, Employee Retention, Visible Minority

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Employment laws affect line managers and what they are expected to do to successfully manage the people they are responsible for. Laws were created to
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SENECAHospitality Management - Hotel and Restaurant HRM701melissaWinter

Hospitality Management - Hotel and Restaurant HRM701 Chapter Notes - Chapter 4: Absenteeism, Positio, Empowered

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Work needs to be designed in a manner that enhances customer service, promotes communication, and supports the appropriate distribution of tasks. Organ
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SENECAHospitality Management - Hotel and Restaurant HRM701melissaWinter

Hospitality Management - Hotel and Restaurant HRM701 Chapter Notes - Chapter 5: Stereotype, Faial Island, Executive Functions

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Essential that an organization look strategically at its people and the skills they require to accomplish the strategic and operational goals of organi
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SENECAHospitality Management - Hotel and Restaurant HRM701melissaWinter

Hospitality Management - Hotel and Restaurant HRM701 Chapter Notes - Chapter 3: Job Enrichment, Cloud Computing, Job Rotation

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Job design should allow for flexibility, movement, impact of external and internal forces, but still be effective. Jobs are designed to best achieve or
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SENECAHospitality Management - Hotel and Restaurant HRM701melissaWinter

Hospitality Management - Hotel and Restaurant HRM701 Chapter Notes - Chapter 1: Speedstep, Six Sigma, Cost Accounting

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Human resources management (hrm) integrated set of processes, practices, programs, and systems in an organization that focuses on the effective deploym
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SENECAHospitality Management - Hotel and Restaurant HRM701melissaWinter

Hospitality Management - Hotel and Restaurant HRM701 Chapter Notes - Chapter 2: Visible Minority, Women Management, Occupational Segregation

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Laws are in place to protect employees & Address a problem/issue in management (previous experience/case) Managers must understand the laws in place (l
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SENECAHospitality Management - Hotel and Restaurant HRM701melissaWinter

Hospitality Management - Hotel and Restaurant HRM701 Chapter Notes - Chapter 1: Unemployment Benefits, Six Sigma, Personal Information Protection And Electronic Documents Act

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Human resources management (hrm) integrated set of processes, practices, programs, and systems in an organization that focuses on the effective deploym
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