A network of activities, resources, facilities, info that interact to achieve a business objective. Transform resources and info from one type to another. Payment: qreceived + shipping invoice supplier payment. Can be all manual, auto, or mixture of both. Standard set of terms and graphical notations for documenting business processes. Bps bring info together to be understood at different levels. Using info provided by system to improve it. Promote development of effective and efficient processes through continuous improvement and innovation. Methods to support innovation: total quality management (tqm), six sigma, lean. Several activities use one is, each activity has own is, each activity have different is"s. System designers determine relationship of activities to info systems. Makes process more efficient by automation, but leaves manual system mostly unchanged. Doesn"t change way of things, just the speed. No radical changes, but constant search for improvement. Changes made to way things are done, both computer & business system.