BUS 237 Chapter Notes - Chapter 10: Information Technology Management, Project Management Body Of Knowledge, Hase

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CHAP 10 AQUARING AN INFO
SYSTEM THROUGH PROJECTS
ACQUIRING AN INFORMATION SYSTEMS
5 basic ways to acquire a software application
1. Buy it and use it as is
2. Buy it and customize it – most common method used
3. Rent or lease it
4. Build it yourself
5. Outsource it – hire another company to do it
Acquiring software application is NOT the same as acquiring Info
system
—Info system (H+S+D+P+PPL) therefore acquiring info system involves:
Obtaining, installing software and incorporating it into current
technological infrastructure and integrating the software into the
data and procedures people use to make things happen.
= Therefore even if software is free (open source) the company still faces the
cost of integrating the software with its current hardware and so on.
IT PROJECTS AND PMBOK
PMBOK — Project Management Body of Knowledge
Published 1996 – latest publish 2008
Says a projects — “consist of a temporary endeavor undertaken to create a
unique product or service or result”
Scope of the project is based on a set of Goals and objectives
All projects have start/end dates and its hard to estimate time, budge & scope
IT Projects — projects with a large IT component in terms of budget and
personnel  they affect data people and processes
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Ex: installing new email application, CRM system, ERP system
Information Technology Project Management (ITPM)
Is a collection of techniques and methods that project managers use to
plan, coordinate and complete IT projects
Five Process Group in each project
1. Initiating 2. Planning
3. Executing 4. Controlling and monitoring
5. Closing These groups are a collection of
activities that overlap and occur
throughout project
PEOPLE IN IT PROJECTS
Business Analyst
Interfaces with sponsors, managers and users
Has background in a functional area
System Analyst
Interfaces with technique professionals
Significant training and experience in analyst and design
May have experience in either programming, dB or bsn area
Infrastructure Analyst
Focuses on the interaction of the new system with the organization
existing technical infrastructure( data, networks, hardware, software)
Significant training and experience in tech
Change Management Analyst
Focuses on People and management issues such as training, transitions
and support – they will help users transition from old to new system =
really important
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Significant training and experience in human resouces
Project Manager
Most important, bsn skills, people skills ect
IT OPERATIONS AND IT PROJECTS
IT department is Responsible for providing IT services by:
1. Maintaining the current IT infrastructure and
2. Renewing and adapting the infrastructure to keep IT working effectively
in the future
IT operations IT Projects
Maintain the current IT infrastructure by:
Delivery of service, maintenance, protection and
management of IT infrastructure are
accomplished as a part -- these services
demand a large portion of IT budget
Renewing and adapting IT infrastructure
done through IT projects
Often are high-profile, high-cost changes.
Often projects are funded from outside IT
department
IT PROFESSIONALS IT PROFESSIONALS
That work in operations specialize in
PARTICULAR TECHONOLOGY to improve the
efficiency and security of the entire set of
systems (production systems) that support
operations
They work on changing the production
systems rather than maintaining them. Th
require BROAD set of skills
CORE PRACTICES CORE PRACTICES
Information technology infrastructure library
(ITIL) – organized collection of books that
provide a framework of the best-practices
approaches to IT operations
PMBOK -
While IT projects and Operations are separate fields they rely on each other for
success. When projects are done they must be maintained and infrastructure
eventually needs to be replaced
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