Computers become more useful when connected to networks because of collaboration. Collaboration two or more people work together to achieve a common goal, result, or product. Results of group are greater than those that could be produced by any individual working alone. Communication skills and culture are key to effective collaboration. Product improves when team members believe they can openly share and contribute ideas. Communication systems due to geographics, availability of email, vpns, instant messaging. Content management multiple users are contributing and changing documents, schedules, task lists, ones work might interfere with another"s. Imporatnt to know who, when and why changes made. Workflow process or procedure by which content is created, edited, used, and discarded. Business process v. workflow- focuses on delivering goods or a service externally to a customer, whereas workflow focuses on internal delivery of a good or a service to other employees in the organization.