BUS 237 Chapter Notes - Chapter 7: Salesforce.Com, Production Planning, Enterprise Resource Planning

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 237
• Professor: Zorana Svedic

Document Summary

Changing the product: by introducing new products or services, or enhancing current products or services. Business processes: organizations use technology to help lock in customers/suppliers, establish alliances, reduce costs, and create entry barriers for competitors. Information systems are developed to support business processes. By making the pimary and support activities in an organization more productive than those of competitors. Increased productivity is realized when business processes within the organization more productive than those of competitors. Increased productivity is realized when business processes within the organization become more effective and more efficient. Facilitated the wrok of single department or function. Functions added to calculation system programs to provide more value. Functional silos: systems designed to work independently of one another. Purchainsg influences inventory, which influences production, which influences customer satisfaction, which influence future sales. Decisions that are appropriate for only single business function may be inefficient for an entire business process.