BUS 272 Chapter Notes - Chapter 11: Body Language, Organizational Communication, Information Overload

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Bill Scott

Document Summary

Message needs to be conveyed between sender and receivers. Sender encodes the message and passes it through a medium (channel) to the receiver, who decodes it. Communication process: the sender, encoding, the message, the channel, decoding, the receiver, noise/barriers, and feedback. Formal channels: established by the organization and transmit messages related to the professional activities of members: follow the authority change within the organization. Informal channels: spontaneous and determined by individual choice. Downward communication: flows from 1 level of a group to a lower level. Leaders/managers use to assign goals, provide job instructions, explain policies and procedures, offer feedback, etc. Must explain why decision is made + solicit communication from employee they supervise: problem: not knowing why changes are made + one-way nature. Upward communication: flows to a higher level in a group. Provide feedback to higher ups, inform them of progress toward goals, and relay current problems.