BUS 272 Chapter 1: Chapter 1.docx

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Zorana Svedic

Document Summary

Ethics the study f moral values or principles that guide our behavior and inform us: challenges at group level whether actions are right or wrong, challenges at the organizational level, workforce diversity the mix of people in organizations in terms of gender, race, ethnicity, disability, sexual orientation, age, and demographic characteristics such as education and socio economic status, productivity a performance measure including effectiveness and efficiency, effectiveness the achievement of goals, efficiency the ratio of effective work output to the input required to produce the work, absenteeism the failure to report to work, turnover voluntary or involuntary permanent withdrawal from an organization, organizational citizenship behavior (ocb) discretionary behavior that is not part of an employee"s formal job requirements, but that nevertheless promotes the effective functioning of the organization, positive organizational scholarship an area of ob research that concerns how organizations develop human strength foster vitality and resilience, and unlock potential.