BUS 272 Chapter Notes - Chapter 4: Motivation, Job Satisfaction, Theory X And Theory Y

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 272
• Professor: Christopher Zatzick

Document Summary

Successfully motivating indivs req identifying their needs & making it possible for them to achieve those needs. Motivation = process that accounts for indiv"s intensity, direction & persistence of effort toward reaching goal. Persistence = how long person can maintain effort. Douglas mcgregor: theory x & theory y, 2 distinct views of human beings. Employees dislike work, will avoid it, must be coerced w/ punishment to achieve goals. Employees like work, seek responsibility, committed to goals. Neither theory alone fully accounts for employee behaviour. Not based on personality but rather situation. Intrinsic motivators = come from person"s internal desire to do sth. When indivs genuinely care about their work, look for better ways to do it, energized & fulfilled by doing it well. Extrinsic motivators = come from outside person. Intrinsic & extrinsic motivation may reflect situation rather than indiv personalities. To self-motivate, asking yourself whether you can accomplish task is more successful than telling yourself to do task.