ADMN 2010H Chapter 4: Chapter 4

• School: Trent University
• Department: Business Administration
• Course: ADMN 2010H
• Professor: Caitlin Mclaughlin

Document Summary

Problem exists whenever a gap exists between actual performance and desired performance. Problem solving the process of taking corrective action to meet objectives and achieve desired results. Stages in the problem-solving process: stage 1: define the problem, recognize the problem, learn to connect the dots, use your intuition. Intuitive problem identification using your experience and judgment to recognize problems: diagnose the problem, grasp the true nature of the problem. Search seek out alternatives within the organization"s repertoire of solutions. System a set of interacting elements that continually affect one another over time and work toward a common purpose. Systematic thinking see the synergy of the whole rather than just the separate elements of a system: think systematically, select the best alternative, you sometimes have to (cid:498)satisfice(cid:499) Stage 1: problem definition techniques: root cause analysis, the five whys, stage 2: selection of response techniques, brainstorming, creative intuition, rigorous debate, stage 3: execution techniques, stakeholder involvement, after-action reviews.