ADMN 2010H Chapter Notes - Chapter 13: Performance Appraisal, Dirty Politics, Smart Criteria
27 Feb 2017
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Document Summary
Chapter 13 achieving desired outcomes: getting the right people and. Performance management a continuous process of identifying, measuring, and developing the performance of individuals and teams and aligning performance with strategic goals of the organization. Meet task needs: define goals and desired outcomes, create work structure, roles, and coordination mechanisms, communicate a plan of action, monitor operations and evaluate performance, hold people accountable; take corrective action. Meet people needs: get the right people on the bus, provide support, encouragement, and recognition, develop people with coaching and challenging assignment, delegate responsibility; involve people in decision making, empower and engage people; listen; provide meaning. The role of hard power and formal authority. Legitimate power: stems from the authority granted via a formal position in an organization, people accept his or her right to issue orders or direct activities. Reward power: based on the manager having the ability to provide or withhold rewards.
