CHAPTER 7.docx

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Department
Family Relations and Human Development
Course
FRHD 3400
Professor
Tuuli Kukkonen
Semester
Fall

Description
CHAPTER 7 11/16/2012 9:51:00 AM OBSERVING AND REFLECTING FEELINGS: A FOUNDATION OF CLIENT EXPERIENCE Introduction: reflection of feeling.  Defined: identify the key emotions of a client and feed them back to clarify affective experience. With some clients, the brief acknowledgement of feeling may be more appropriate. Often combined with paraphrasing and summarizing  Predicted resultclients will experience and understand their emotional state more fully and talk in more depth about their feelings. They may correct the interviewer’s reflection with a more accurate descriptor Combined paraphrasing and reflection of feeling.  Paraphrasing client statements focuses on the content and clarifies what has been communicated. Paraphrasing indicated to the client that you have heard what has been said and encourage him to move further in the discussion o Paraphrase: Thomas, your father has been drinking a long time, and your mom takes a lot. But now he’s started to be violent, and you’ve been tempted to hit him yourself. Have I heard you right? o Reflection of feeling: (recognize key emotional words expressed by the client) “it really hurt” “you are worried” “you felt angry” –taken from the client’s exact main words The language of emotion.  Primary emotions: SAD, MAD, GLAD, SCARED, SURPRISE, DISGUST More on emotion.  Feelings are layered like onions, and as feelings become more complex, clients may talk about conflicting emotional tones and a single clear emotion vanishes  Clients can also express emotions that are not as clear, -you can be especially helpful to a client and sort out their social emotions Helping clients increase or decrease emotional expressiveness  Observe non verbals  Pace clients  When tears, rage, despair, joy or exhileration come up o Make sure you level your own emotions, if your client senses you aren’t comfortable with that emotion, they will avoid it o Help the client work through it, Instructional reading: becoming aware of and skilled with emotional experience.  May authorities argue that our thoughts and actions are only extensions of our basic feelings and emotional experience  At the most basic level, the brief encounters we have with people throughout the day involve our emotions, some pleasant others not.  At another level, our work and social relationships and the decisions we make are based on emotional experience  In an interviewing situation it is good to help the client identify their feelings clearly  A basic feeling we have towards our parents and family is that of love and caring, however negative emotions can also appear, overwhelming and hiding the positive feelings, counselors have to help clients sort them out  Trust between counselor and client is necessary for full emotional exploration  Sometimes a brief acknowledgement of feelings is more important than a deep exploration of feeling  Acknowledgement of feeling is especially helpful with children- because they themselves may be unaware of what they are feeling Observing client verbal and nonverbal feelings.  When a client says they feel sad or glad, then support the statement with appropriate nonverbal behaviour, identifying emotions is easy.  Many clients present subtle or discrepant messages because theyare not sure how they feel  Most obvious way to identify client feelings is to ask, ,how do you feel about that? Could you explore any emotions that come to mind? Etc  With some clients, a closed question is more effective- does that feel hurtful to you? Could it be that youre angry at them?  Other times the counselor will guess the clients feelings through observation of body language and nonverbal ques and discrepancies between.  The counselor doesn’t necessarily respond to every emotion, reflection of feeling must be timed to meet the needs of the client. Sometimes its best to just note and leave it for later The techniques of reflecting feelings  1. A sentence stem using the clients mode of receiving info (auditory, visual,) say things like I hear you are feeling… and it looks like you feel.. and sounds like… –sometimes these statements are used so often they sound like the comical stereotype  2. A feeling label or emotional word is added to the stem, Jonathon, you seem to feel bad about.. looks like you are happy… -for mixed feelings, you can use more than one emotion. Maya, you appear
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