FRHD 3400 Chapter Notes - Chapter 4: Goal Setting, Faial Island, Interpersonal Relationship

• School: University of Guelph
• Department: Family Relations and Human Development
• Course: FRHD 3400
• Professor: Carol Anne Hendry

Document Summary

Are you a good observer: observation is the act of watching carefully and intentionally with the purpose of understanding behaviour. Through observation, you get to know the client and what is conveyed by his or her verbal or nonverbal behaviour. Clients intentions, needs, meanings, and underlying emotions are often conveyed through nonverbal communication. Some authorities say that 85% of communication is nonverbal. How something is said can overrule the actual words spoken: observation gives you key information to foster the relationship and facilitates empathic understanding of the client. When and what kind of intervention is needed and how the client responds to it. If we are carefully attending to a single event or client topic, we can easily fail to notice something that is even more important and miss critical nonverbal issues. By observing inwards, you can tune into your own reactions and examine what lies within.