FRHD 3400 Chapter Notes - Chapter 4: Verbal Behavior, Mirror Neuron, Stereotype

• School: University of Guelph
• Department: Family Relations and Human Development
• Course: FRHD 3400
• Professor: Tuuli Kukkonen

Document Summary

Through observation you get to know the client and what is conveyed by his or her verbal and nonverbal behaviour. Client intentions, needs, meanings, and underlying emotions are often conveyed through non-verbals. Some authorities say that 85% or more of communication is nonverbal. How something is said can sometimes overrule the actual words used by you or your client. A keen observer discovers the many ways clients express their needs, emotions, and motivations: observation gives you key information to foster the relationship and facilitates empathic understanding of the client. Observation gives you information about when and what kind of intervention is needed and how the client responds to it. It also indicates what in the environment needs to change to facilitate client development and progress: observations provide speci c data validating or in- validating what is happening in the session. Also, they provide guidance for the use of various microskills and strategies.