HROB 2100 Chapter Notes - Chapter 9: Best Alternative To A Negotiated Agreement, Interpersonal Relationship, Problem Solving

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Conflict- a process that begins when one party perceives that the other party has negatively affected, or is about to negatively affect, something that the first party cares about. Functional conflict- supports the goals of the group and improves its performance. Task conflict- relates to the content and goals of the work. Relationship conflict- focuses on interpersonal relationships and is almost always dysfunctional. Process conflict- conflict over how work gets done. Assertiveness- the degree to which one party attempts to satisfy. Cooperativeness- the degree to which one party attempts to satisfy the other party"s concerns. Assertiveness- the degree to which one party attempts to satisfy his/her own concerns. Forcing- imposing one"s will on the other party. Problem solving- trying to reach an agreement that satisfies everyone"s aspirations as much as possible. Avoiding- ignoring or minimizing the importance of the issues creating the conflict. Yielding- accepting and incorporating the will of the other party.

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