HROB 3100 Chapter 2: Managing Personal Stress

• School: University of Guelph
• Department: Human Resources and Organizational Behaviour
• Course: HROB 3100
• Professor: Jamie Gruman

Document Summary

Innovator: broker, producer, director, coordination, monitor, facilitator, mentor. *to be an effective manager you need to be versatile and inconsistent * Dealing with stress: the good: cool under pressure not knocked off balance, uses time effectively & efficiently, does not become defensive or frustrated. Dealing with stress: the bad: gets rattled easily, moody, wastes time and resources, sensitive to criticism, doesn"t set priorities, easily distracted, concentrates effort on most important priorities, makes better decisions. Is a calming influence under crisis: enjoys higher quality of life, lives longer, reactive instead of proactive, contributes to others losing composure, enhanced risk cardiovascular disease, poor health. Psychological capital: psycap: confidence, hope, optimism, resilience. Confidence: can be developed though. : mastery/success experiences, vicarious learning/modeling, social persuasion/ positive feedback, psychological and physiological arousal/well-being. External (blame others: specific (sets goals) vs. Global (generalises: stable (low motivation, leads to constant results) vs. unstable (seeking change, different types of attributions can be made for positive and negative events.