HTM 3080 Chapter 1: HROB3100 - Chapter 1

• School: University of Guelph
• Department: Hospitality and Tourism Management
• Course: HTM 3080
• Professor: Rob Mc Lean

Document Summary

Sensitive line: the point at which individuals become defensive or protective when encountering information about themselves that is inconsistent. Threat-rigidity response: when individuals are threatened, encounter uncomfortable information or when uncertainty is created, they tend to become rigid. Self-disclosure: revealing to others ambiguous or inconsistent aspects of oneself, a motivate and energize employees emotions and relationships with others process necessary for growth. Interpersonal competence: the ability to manage conflict, to build and manage high- performance teams, to conduct efficient meetings, to coach and counsel employees, to. Process: a sequential set of activities designed to lead to a specific outcome. Five core aspects of self-awareness provide negative feedback in constructive ways, to influence others" opinions and to. Emotional intelligence: the ability to correctly diagnose and manage one"s own. Personal values: an individual"s standards that define what is good/bad, Cognitive style: the manner in which you gather and process information ambiguity and turbulence.