MCS 2000 Chapter Notes - Chapter 2: Groupthink

• School: University of Guelph
• Department: Marketing and Consumer Studies
• Course: MCS 2000
• Professor: Lianne Foti

Document Summary

Hard skills refer to technical skills in your field. Soft skills include written & oral communication skills (and also listening, nonverbal behaviour etc. ) Increased amount of teams in work environments. Increased productivity, better decisions, faster response, reduced risks, improved employee morale are all positive implications of teams. Virtual teams: groups of people who work interdependently w/ shared purpose across space, time & organization boundaries using technology. Begin to develop trust in eachother, discuss talents, decide on group protocol. Storming: members define their roles & responsibilities & decide how to each goals. Stage often produces conflicts resulting in storming. Norming: tension subsides, roles are clarified and info begins to flow. Develop loyalty and a willingness to resolve all problems. Six step procedure for dealing w/ conflict: listen, understand the other"s point of view, show concern for the relationship, look for common ground, invent new problem-solving options, reach an agreement based on whats fair.