MCS 2020 Chapter Notes - Chapter 3: Value Chain, Business Process, Workforce Productivity

• School: University of Guelph
• Department: Marketing and Consumer Studies
• Course: MCS 2020
• Professor: Jeffrey O' Leary

Document Summary

Productivity is the ratio of gdp divided by the total paid hours worked by people in the country. Labour productivity is the primary indicator of out per capita income. Canada"s level of productivity is much lower than the us. Information and communications technology (ict) sector: provides products and services that other industries rely on to get their work done. Productivity paradox: the lack of evidence of an increase in worker productivity associated with the massive increase in investment in information technology. Business value: tangible benefits for organizations through either more efficient use of resources or more effective delivery of their services to customers. Three ways that the value of it can be realized. Through productivity it allows a company to create more and/or better output from the same inputs. Way to realize the investment value of it through the structure of competition. It investment value is realized through the benefits to the end customer.