AFM280 Chapter Notes - Chapter 13: Work Unit, Ingroups And Outgroups

• School: University of Waterloo
• Department: Accounting & Financial Management
• Course: AFM280
• Professor: D'arcy Delamere

Document Summary

Leadership: the use of power and influence to direct the acti vities of followers toward goal achievement. Leader-member exchange theory: a theory describing how leader-member relationships develop over time on a dyadic basis. High-quality exchange: the dyads that form a leader"s ingroup, characterized by high levels of communication, mutual trust, respect, and obligation. The dyad is marked by frequent information exchange, influence, latitude, support, and attention. Low-quality exchange: the dyads that form a leader"s outgroup, characterized by low levels of communication, trust, respect, and obligation. The dyad is marked by limited information exchange, influence, latitude, support, and attention. Role taking: the phase in a leader-follower relationship when a leader provides an employee with job expectations and the follower tries to meet those expectations. Role making: the phase in a leader-follower relationship when a follower voice his or her own expectations for the relationship, resulting in a free flowing exchange of opportunities for activities and effort.