AFM280 Chapter Notes - Chapter 12: Organizational Chart, Organizational Commitment, Job Performance

• School: University of Waterloo
• Department: Accounting & Financial Management
• Course: AFM280
• Professor: Van Dijk Maarten

Document Summary

Power: the ability to influence the behaviour of others and resist unwanted influence in return. Follow through on commitments: do things for others even when not required. Influence: the use of behaviours to cause behavioural or attitudinal changes in others: directional, frequently occurs downward but may occur laterally or upwards, relative, absolute power is not as important as disparity between influencer and influencee. Increases commitment from the target who sees their opinions are valued. Influence tactics that tend to be more successful are softer in nature. Influencer"s power is relatively low or the request itself is unreasonable or inappropriate. Issue is not important to the leader but important to the other party. Leader has less power than the other party: collaboration (high assertiveness, high cooperation, both parties work together to maximize outcomes, win-win approach, most effect form of conflict resolution, especially for task-oriented conflicts, both parties have legitimate concerns.