AFM280 Chapter Notes - Chapter 8: Intangible Asset, Procedural Justice, Distributive Justice

• School: University of Waterloo
• Department: Accounting & Financial Management
• Course: AFM280
• Professor: D'arcy Delamere

Document Summary

Reputation is one of the most prized possessions of a company: and intangible asset that can take a long time to build and it can be damaged easily. Reputation the prominence of an organization"s brand in the minds of the public and the perceived quality of its goods and services. Trust the willingness to be vulnerable to an authority because of positive expectations about the authority"s actions and intentions. Justice the perceived fairness of an authority"s decision making. Ethics the degree to which the behaviors of an authority are in accordance with generally accepted moral norms. Trust propensity a general expectation that the words, promises, and statements of individuals can be relied upon. Abusive supervision sustained display of hostile verbal and nonverbal behaviors: informational justice rules the perceived fairness of the communications provided to employees from authorities. Whistle blowing the exposure of illegal or immoral actions in an organization by its employee(s)