AFM341 Chapter 5: C5 Sales and Collection Process

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Sales and collection process: includes business activities related to selling products and services, maintaining customer records, billing customers, and recording payments from customers. Includes activities necessary to manage ar (aging accounts and authorizing credit) Steps: describe sales and collection activities using bpmn, define typical information structure using uml class diagram, use uml class diagrams to build a database to collect and report sales and collection information. Risks: execution: risks that transactions will not be executed properly, recording: risks that event information is not captured accurately in an organization"s information systems, updating: risks that summary fields in master records are not properly updated. Revenue cycle: documentation: customer order, picking ticket, packing slip, bill of lading, sales invoice, remittance advice, deposit slip, customer statement. Basic bpmn activity model: does not show any interaction, can"t see message flows. Collaboration sales activity model: shows interactions between pools: 2 swim lanes (customer, sunset, orchestration: sequence of activities within 1 pool (interactions between participants)

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