ARBUS101 Chapter Notes - Chapter 10: Operations Management, Enterprise Resource Planning, Order Fulfillment

• School: University of Waterloo
• Department: Arts and Business
• Course: ARBUS101
• Professor: Zamal Ruffudeen Jr.

Document Summary

Chapter 10: operations management: producing world class goods and services. Canada today: natural resources, manufacturing and importance of the auto industry, dependence on us and impact of globalization. Inadequate education/retraining of work force (how to make work more versatile?) Foreign-owned companies (profits outside canada rather than within only) Inadequate spending on r&d (more funding in processes for technology and development) Encouraging innovation and commercialization of new products/technologies: more government support. Focus on customers (accessing their needs and how to connect with them: practice continuous improvement. Tone from the top (not just the ceo involved, there are board of directors too; chart of approval) Tyk: today canadian companies in the manufacturing sector have altered their production and managerial styles in order to regain their competitive edge in many industries. (mass customization) What they have done to gain this competitive edge; Focus on customers: maintain close relationships with suppliers and other companies to satisfy customer needs, practise continuous improvement;