SPCOM100 Chapter Notes - Chapter 7-9: Social Exchange Theory, Dialectic
16 Nov 2016
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Advising a listening response in which the receiver offers suggestions about how the speaker should deal with a problem. Ambushing a style of listening in which the receiver listens carefully in order to gather information to use in an attack on the speaker. Analyzing a listening response in which the listener offers an interpretation of the speaker"s message. Attending a phase in the listening process in which the communicator focuses on the message, excluding other messages. Closed questions questions that allows for a limited range of answers, such as questions that seeks yes and no answers. Counterfeit questions questions that are disguised attempts to send a message rather than receiving one. Defensive listening a style of listening in which the receiver perceives a speaker"s comment as attacks. Empathizing a response style that listeners use to show that they identify with the speaker.
