BUSI 1020U Chapter Notes - Chapter 21: Active Listening, Collaborative Writing
Document Summary
Module 21 working and writing in teams. Effective groups balance informational leadership, interpersonal leadership, and procedural leadership. In productive groups, members communicate often, establish clear goals, define deadlines, deal directly with conflict, have an inclusive decision-making style, allow for others" individual working styles, actively contribute, and assume responsibility for meeting deadlines. Shared leadership is also characteristic of productive teams. Groupthink is the tendency for members to put such a high premium on agreement that they directly or indirectly punish dissent. To avoid groupthink, consciously brainstorm alternatives, test your assumptions against those of a range of other people, and protect the right of people in a group to disagree. To negotiate conflict, first make sure that the people involved really disagree. Next, ensure that everyone has the correct information. The problem causing dissention may not be the real problem. Encourage people to voice their real concerns, and brainstorm alternatives.
