Textbook Notes (369,035)
Canada (162,359)
MGTA02H3 (363)
Chapter 2

Chapter 2 - Increasing Productivity and Quality.docx

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Management (MGT)
Chris Bovaird

Chapter 2: Increasing Productivity and Quality The Productivity - Quality Connection Productivity - A measure of efficiency that compares how much is produced with the resources used to produce it Quality - A product's fitness for use in terms of offering the features that consumers want Responding to the Productivity Challenge Measuring Productivity Labour productivity-partial productivity ratio calculated gross domestic product divided by total number of workers Managing For Quality Total Quality Management (TQM) - (aka Quality Assurance) - a concept that emphasizes that no defects are tolerable and that all employees are responsible for maintaining quality standards Planning for Quality Performance Quality - The overall degree of quality; how well the features of a product meet consumers' needs and how well the product performs Quality Reliability - The consistency of quality from unit to unit of a product Quality Ownership - The
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