Textbook Notes (368,425)
Canada (161,877)
MGTA36H3 (62)
J Howard (57)
Chapter 014

Management Communications - Chapter 014

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Department
Management (MGT)
Course
MGTA36H3
Professor
J Howard
Semester
Winter

Description
GETTING YOUR AUDIENCE INVOLVED 31 January 2014 (Chapter 14, p.148-158) Things to do to meet audience’s expectations: • Ask audience questions • Get audience to react or respond • Tell audience a story • Use interactive activities • Have audience participate • Use visual aids • Have audience fill in the blanks • Form small groups • Use people’s names • Make direct eye contact • Move closer to the audience Unexpected situations and how to handle them effectively: • Unexpected disturbance in the room or outside o Make a j
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