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Chapter 3

Chapter 3

Management (MGT)
Course Code
Chris Bovaird

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Information managers the manager responsible for the activities needed to generate,
analyze, and disseminate information that a company needs to make good decisions
Information management an internal operation that arranges the firms information
resources to support business performance and outcomes
Data raw facts and figures
Information a meaningful, useful interpretation of data
Information system (is) an organized method of transforming data into information
that can be used for decision making
Electronic information technologies (EIT) information system applications based on
telecommunications technologies
1.Providing coordination and communication within the firm
2.Speeding up transactions with other firms
Fax machine (facsimile machines) a machine that can quickly transmit a copy of
documents or graphics over telephone lines
Voice mail a computer based system for receiving and delivering incoming telephone
Electronic mail (email) systems electronic transmission of letters, reports, and other
information between computers
Electronic conferencing allows people to communicate simultaneously from different
locations via telephone, video, or email group software
Groupware a system that allows two or more individuals to communicate electronically
between desktop PCs

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Data communication networks global networks that permit users to send electronic
messages quickly and economically
Internet a gigantic network of networks that serves millions of computers, offer s
information on business, science, and government, and provides communication flows
among more than 170000 separate networks around the world
Internet service provider (ISP) a commercial firm that maintains a permanent
connection to the internet and sells temporary connection to subscribers
World wide web a system with universally accepted standards for storing, retrieving,
formatting, and displaying information on the internet
Web servers dedicated workstations large computers that are customized for
managing, maintaining, and supporting websites
Browser software that enables a user to access information on the web
Directories features that help people find the content they want on the web. The user
types in key words and the directory retrieves a list of websites with titles containing those
Search engines software for searching web pages that does not pre-classify them into a
Intranets a company’s private network that is accessible only to employees via entry
through electronic firewalls
Firewall hardware and software security systems that ensure that internal computer
systems are not accessible to outsiders
Extranet a network that allows outsiders limited access to a firms internal information
Mass-customization producing large volumes of products or services, but giving
customers the choice of features and options they want
Enterprise resource planning (ERP) large information systems for integrating all the
activites of a company’s business units
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