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Chapter

Module 27 notes


Department
Management (MGT)
Course Code
MGTA35H3
Professor
Hugh Mac Donald

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Module 27 Managing the Interview Process Notes
Module Summary
To be your own best self at the interview,
oDevelop an overall interview management strategy based on your answers to these 3 questions:
1. What 2 to 5 personal or professional characteristics do you want the interviewer to know about you?
2. What disadvantages or weaknesses do you want to overcome or minimize?
3. What do you need to know about the organization and the job to decide whether or not you want to accept this job if
it is offered to you?
oPlan the interview logistics—what to wear, how to get there, what to bring—so that you can concentrate on rehearsing a
confident interview session.
1. Wear clothes appropriate for the position.
2. Bring an extra copy of your resume, something to write on and with, copies of your best work, and a list of typed
questions you want to ask.
oRehearse: ask a friend to interview you; watch yourself on tape so that you can evaluate and modify your behaviour.
oDuring and immediately after the interview, note the name of the interviewer, positives and negatives, answers to your
questions, and the date you will hear from the company.
Successful applicants are prepared; they
oKnow what they want to do
oUse the company name throughout the interview
oDemonstrate that they have researched the company
oSupport claims with specific examples and stories
oUse industry and company jargon
oAsk specific questions
oTalk more of the time
In behavioural interviews, recruiters ask applicants to describe actual behaviours and outcomes.
oTo answer a behavioural question, describe the situation, tell what you did, describe the outcome, show that you
understand the implications of your behaviour, and describe how you might modify your behaviour in other situations.
Situational interviews put you in a situation that allows the interviewer to see whether you have the qualities the company is
seeking.
For a phone interview, ensure that you have no distractions, do the interview standing up, and listen carefully to each question
before giving concise answers.
If you answer questions on videotape, retape to show your best self.
Use follow-up phone calls to reinforce positives from the first interview, to overcome any negatives, and to get information you
can use to persuade the interviewer to hire you.
Use a follow-up letter to
oRemind the reviewer of your qualities
oCounter any negative impressions
oUse the language of the industry and company to refer to specifics that came up in the interview, or that you saw in your
visit
oBe enthusiastic
oRefer to next steps
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