IRE260H1 Chapter Notes - Chapter 4: Collectivism, Quality Management, Cultural Intelligence
19 Dec 2017
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* ire260: lecture 3 + chp4 - culture and organizaitonal. Surface culture above the surface: visual based food, dress, music, visual arts, etc. Unspoken rules: just below the surface: behaviour based context, body language, patterns of handling emotions. Unconscious rules: far below surface: value based notions of modesty, beauty, friendship, problem-solving roles. Emotional load: intense example: asian culture focuses more on context while western culture looks at the centre. What does management mean in your own culture? in asian culture: utilize peer management/ peer pressure as a management tool. Culture shapes people"s behaviour at the workplace (adler) Manager"s values, beliefs, and attributes -> manager"s behaviour -> employees behaviour -> manager"s. Developed in 1970s w/ data over 116,000 ibm employees in 72 countries. Average scores for each country used to dev. national pro les to explain di erences in work behaviours. Individualism/collectivism individualism - tendency of ppl to look after themselves, immediately family and neglect society.
