RSM260H1 Chapter Notes - Chapter 1: Corporate Social Responsibility, Speedy Delivery, Absenteeism
Document Summary
Organizational behaviour and management organizations: social inventions for accomplishing common goals through group effort social inventions: coordinated presence of people. Group effort: organizations depend on interaction + coordination among people to accomplish their goals organizational behaviour: attitudes + behaviours of individuals + groups in organizations (behaviours such as cooperation, conflict, resignation, etc. ) Permits prediction of its future occurrence but is not always accurate: explaining ob. Determining why people are more/less motivated, satisfied or prone to resign: managing ob. Management: the art of getting things accomplished in organizations through acquiring, allocating and utilizing physical and human resources. Detailed rules, regulations and procedures strict specialization that matched duties with technical competence centralization of power at top of organization. The humans relation movement and a critique of bureaucracy. The contingency approach recognizes that there is no one best way to manage and that an appropriate management style depends on the demands of the situation.
